Shipping FAQ & Returns

✦ SHIPPING FAQ & RETURN POLICY ✦

 

✦ Processing Time

Orders are processed within 3–5 business days to ensure your henna is prepared fresh and at peak quality.

If you need your order shipped sooner, please email us at sales@gopi-henna.com and we’ll do our best to accommodate your timeline.

✦ Shipping Recommendations

Henna is a fresh, perishable product, and shipping speed directly affects stain quality.

For best results, we recommend:

  • Priority or Express shipping
  • Selecting faster options during warmer months or for time-sensitive events

Choosing slower shipping methods may result in reduced freshness and weaker stain payoff, which is outside of our control once shipped.

✦ Order Cancellations

  • Orders may be canceled within 24 hours of purchase
  • After this window, your order may already be in production to maintain freshness

✦ Returns & Refunds

Henna Cones (Perishable)

Because our cones are made fresh and are temperature-sensitive:

  • We do not accept returns
  • Refunds or replacements are issued only if items arrive damaged
  • Photo proof is required

This policy ensures every customer receives fresh, high-quality henna that hasn’t been previously handled or stored.

Henna Kits & Powder (& all non-perishable items)

  • Returns are accepted on unused items
  • Customer is responsible for return shipping
  • A 10% restocking fee applies

✦ Damaged or Perished Orders

If your order arrives damaged or unusable:

  • Email us with clear photos within 24 hours of delivery
  • We will review and offer:
    • Store credit, or
    • A replacement (when applicable)

We’re committed to making sure you receive a product you feel confident using.

✦ Incorrect Address

Please double-check your shipping address before placing your order.

If a package is returned due to an incorrect address:

  • The customer is responsible for reshipping costs
  • Original shipping fees are non-refundable

✦ Storing Your Henna (Important)

To preserve stain quality and freshness:

  • Freeze your henna cones the same day they arrive
  • Only thaw what you plan to use

Proper storage is essential for achieving the rich, long-lasting stains our henna is known for.

✦ Need Help?

We’re happy to assist with timing, shipping upgrades, or product questions.

Contact us at:
sales@gopi-henna.com